The Utilimaster Parts Difference
Utilimaster is an original equipment body manufacturer and
vehicle up-fitter and as such, provides OEM parts by design. Purchasing
OEM parts directly from the manufacturer ensures direct fitment and high
quality OEM replacement parts that are manufactured to strict quality standards
and are compliant with Federal Motor Vehicle Safety Standards (FMVSS).
Purchasing OEM parts from Utilimaster makes it easy to
choose your parts, because you are dealing directly with the manufacturer and
are provided direct access to qualified OEM Parts Representatives. The
Parts Representatives access the original Bill of Material used to manufacture
the vehicle being serviced. This ensures you are receiving accurate
vehicle information and direct fit OEM parts.
Utilimaster understands the importance of cost effective
parts purchasing. The advantage of purchasing OEM parts from Utilimaster
is simple. We design and manufacture OEM direct fit replacement parts in
our facilities. There is no “middle distribution” to add time, complexity
and cost.
Vehicle in service time is critical to every fleet. On
time delivery of parts bolsters the vehicle maintenance facilities efforts to
return units back to service quickly. Utilimaster operates a US. based
distribution center in Bristol, Indiana and a Canadian based distribution
center in Mississauga Ontario. These distribution centers are ISO 9001 compliant
and provide 98% same day fulfillment of orders.
The Utilimaster Client Support Center (CSC) team is
comprised of 100 associates with a combined 500 + years of industry
experience. The CSC team supports you with body parts, technical
publications, warranty, field services, distribution and product support.
The Utilimaster Parts On Line body parts catalog and ordering system is
available 24 hours per day, 7 days per week at https://parts.utilimaster.com.
Utilimaster’ s Client Support Center team is ready to assist
you Monday through Friday from 8:00 am to 5:00 pm Eastern Time. The CSC
can be contacted in a few convenient ways; by calling 800-237-7806 or for
technical support, email at [email protected]. When emailing the FVS[email protected], a support case is opened and you will receive a
confirmation email with a case number. Cases are reviewed and resolved on
average within seven business days.
Utilimaster is committed to customer satisfaction with speed
and excellence. Our CSC team on average processes over 160,000 calls
annually, and answers 98% of all calls within 7 seconds. This means that
you will quickly speak to a support team member who can provide you with
accurate and professional support.
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